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General Service Delivery
1. Overall quality of service:
1 - Poor
2
3
4
5 - Excellent
2. Concerns addressed promptly:
Yes
No
3. Clarity of information:
1 - Poor
2
3
4
5 - Excellent
4. Office environment:
1 - Poor
2
3
4
5 - Excellent
5. Convenient operating hours:
Yes
No
Staff Interaction
1. Professionalism and courtesy:
1 - Poor
2
3
4
5 - Excellent
2. Staff knowledge:
Yes
No
3. Treated with respect:
Yes
No
4. Communication skills:
1 - Poor
2
3
4
5 - Excellent
5. Identifying staff:
Yes
No
Efficiency and Timeliness
1. Satisfaction with transaction time:
1 - Poor
2
3
4
5 - Excellent
2. Unnecessary delays:
Yes
No
3. Efficiency of processes:
1 - Poor
2
3
4
5 - Excellent
4. Informed of waiting times:
Yes
No
5. Met promised deadlines:
Yes
No
Accessibility and Convenience
1. Ease of locating the office:
1 - Poor
2
3
4
5 - Excellent
2. Accessibility of facilities:
1 - Poor
2
3
4
5 - Excellent
3. Availability of online services:
1 - Poor
2
3
4
5 - Excellent
4. Accessing needed information:
Yes
No
5. Convenience of%